Offshore weblogic java portal development
Offshore Development of E-Business Solution: CRM Portal
The Customer
The customer, was a leading provider of technology products and services for businesses, government agencies and educational institutions nationwide. Our customer was a key value-added supplier of information technology products including major name brands such as APC, Cisco, HP/Compaq, IBM, Microsoft, Sony, Symantec, Toshiba, ViewSonic, as well as many other hardware and software manufacturers.
Customer business need
Our customer had incompleted CRM portal, which was outsourced before for development to a dedicated team of 8 software engineers in India. After spending 1.5 year working with this offshore team the customer decided to switch to SolovatSoft as a US company with US project management and Russian engineering resourced.
In the initial contact the customer expressed concerns if Solovatsoft had established engineering processes in place, what was the attrition rate in Russia in comparing with India, if SolovatSoft had working knowledge of Weblogic 8.1 application server and J2EE (JSP, Struts, EJB), Web Services and ETL programming.
Our Services
During the project execution SolovatSoft worked tightly integrated with the customer product team as their software development department in delivering complete CRM portal solution.
Some of the details about the delivered solution:
o Instant Messaging (within the application, not external)
o Co-Browsing (sharing web pages)
o e-Mail (web)
o Integration with Microsoft Exchange/Outlook Inbox/Calendar/Tasks/Project
o Discussion forums
o Wireless device services
o Reporting Tools
· Focus on Key Buyer/Seller Work-Flow
o Action:
§ new // forecast // review // approve // route
§ customer defined business rules and events
o Forms
§ quotation
§ bill-of-materials
§ requisition
§ sales order
§ reseller purchase order
§ buyer/seller shared asset life cycle
§ notes and documents
§ export user defined MS Excel (.xls) or Adobe .PDF
§ customer defined
The Benefits
The Portal has the functionality of running dynamic reports and viewing static reports. The new Portal has the functionality of exporting the Reports into PDF Format. Over 500,000 hardware and software products are available online through the new CRM web portal.
The Technology: Weblogic 8.1, Web Services, J2EE (JSP, Struts, EJB), Crystal Reports, ETL (shell scripting), MS SQL Database
